On 1/27/12 talked 2 salesman Phillip Atkins who took our order 4 three buildings. Put 10% down ($2, 540.50). Our property was not feasible for these buildings & our plans had changed. Called Coast 2 Coast carports 2 tell them this & they directed us 2 call Barns.com. Our salesman, Phillip, does not work there anymore, so talked 2 Fidel (manager) & he had no clue what I was talking about & no paperwork of order or down payment. Called Kendra @ Coast 2 Coast Carports who found our order, down payment & card #. She said she'd call Barns.com 4 us. Left several messages @ many extensions @ Barns.com & FINALLY got a human, Kim. She contacted Fidel who called us & after many questions on why we were cancelling order apologized saying he thought we were taken care of (after 2 months). Said our down payment would be credited back 2 us within 2-3 business days. 3 days now, with no credit & voicemail again 2 his office. Will keep calling & hopefully get this resolved. If not resolved, will start a class action suit against Barns.com because their are SO many complaints against this company (which we wished we'd seen them before ordering). We're sure there are many more people w/complaints out there. Patty n Wyoming