Not sure about the dude that needs to be recognized by the GM. Sounds kinda narcissistic to me the need to be recognized like that. After all, you deal strictly with the service staff. They make everything happen. I don't know the GM but I would like to commend him on his staff. We too just dropped a lot of dollars just recently and took a gamble on Chunky River not knowing anyone there or anything about the company. We live out of town and CRHD was the closest to us, roughly 100 miles and ended up staying over night while the service department worked diligently to locate the problem with the bike. They did! I can't say enough about our new friends at CRHD! Dave, Corey, Mack, Randy, Chris and all the sales associates took excellent care of us and accommodated our every need. They made us feel welcome and comfortable while we had to be there. To me that speaks volumes of the GM that he would surround himself with the best of the best. CRHD is our family now and we will strictly do business with them in the future. Thanks so much from The Johnstons!