Unprofessional, and nothing is ever done about any complaints submitted period. After a horrible experience, I was told that I was not allowed to shut down the account after only being opened for about an hour. So I left the minimum required amount in the account and waited out the time necessary to close it. Im finally doing it and come find out that the hit me with three fees because apparently they had returned mailed sent back to them. I am not expecting anything less from this bank, to steal from it clients like this.. You can never get anything done and I would caution any and everyone not to use them period for I consider deceptive practices. Now I ma on the phone with them and they are telling me that they can't do nothing about it because the account has been closed. But did not notify me at all about the deductions to my account period. So if anyone knows who regulates them, please provide me the number or contact info so I can submit a formal complaint. They say it takes up to three days for anyone in there corporate office to get back to you, with that said I think its evident to how many complaints others are filing if it takes 3 days to get a call. Speaks volumes..., so again if you are smart enough to be reading this prior to opening up an account with them, ruuuuuuun and save yourself the hassles. Because they won't care and will drive you nuts.