I tried 3-way video calling tonight which requires Skype Premium. Since I wasn't given the option of trying it out first, I signed up for the 1 month subscription. After spending frustratingly 2 hours of making it work, I gave up and asked for a refund. It took over an hour on the chat line to beg for a refund and I still didn't get it. I was told that the subscription is used and therefore I am not entitled to a refund. I barely used the subscription for 5 hours and most of that time was spent figuring out why the 3-way video calling won't work. Customer service is very poor. They didn't even consider that I spent hours making the group video calling to work. No, they want their $10 even if it meant they didn't deliver a working product. In my opinion, Skype should be investigated for fraud. Anyway, I'm not going to get my money back and therefore I would like to make sure that consumers do not fall into the same trap. Skype is a scam and don't deserve your business. Take it elsewhere there's lots of other options out there. I am making sure I broadcast this news to everyone on the internet. It will be $10 worth spending. Consumers beware: check this link for more complaints. http://www.consumeraffairs.com/cell_phones/skype.html