30 Apr, 2020 → by ClaimboUser924058
Charges without using service
1
I have emailed du Customer to suspend my lines for 2 months since We stuck outside of the country in Lockdown, they email me back After 3 days to inform that temporary suspension of 2 Month is possible and for that I have pay 100 AED per month charges and I have to call customer service to raise a request. That means I have to spend more money again by calling international line which takes long time to answer and I still have to pay 100 AED per month. Despite of sending them email with my registered mail they would have suspend my line temporary. During this pandemic time I don't find any support from du.