29 Jul, 2021 → by ClaimboUser973502
changing of booking/ BLUNTER MISTAKE OF YOUR BAHRAIN CALL CENTER STAFF

1

First i booked flight from Bahrain-Sharjah and connection flight Shj-Jaipur on 31-07-21 and 01-08-21, after that i want to confirm the flight which was not regularly going from Shj-Jai. I mailed to contact team. Then they replied next day saying that your Shj-Jai flight date changed from 01-08-21 to 02-08-21. But they did not change my Bah-Shj. Flight date. They could have done that too. By changing the date to 01-08-21. Then i called in the call center of Bahrain and talked my concern about changing the Bah- Shj travel date only. Then he said that we have to cancel the whole booking and make a new one. Then i said its fine these all thing happened today 29-07-21 at 3.50 pm Bahrain time. I was on the phone with your call center for more than 30 minutes and the call got hanged. Then again i tried contacting the call center and some other lady answered the phone and said whether you want re- booking on jai-bah trip. I told no. Then she told me your bah-jai booking already cancelled. I can do only for jai-bah booking. After a while she told me someone will call me. She gave me reference no.1061299. Before there was another reference no. [protected].I saw one mail around 5.34 pm saying they tried to call but not reachable, i badly want to travel to jaipur so i made a new booking completely . I want to refund my money back which is around 165 bd for my first booking. Its absolutely your call center staff mistake. I asked many times just to change only one date of bah-shj. All other travel dates are perfect . Its hardly earned money. Not my mistake.I know your refund policy. But this is due to your staff mistake, i need to get refund my money. I cant wait for a chance in last minute. So i made a new booking in same root. Please let me know. I will not be travelling in this sector any more time. Because my native is kerala (s. India) until now i did not receive any e mail on my cancellation done unnecessarily by your contact team and other details regards mathews m abraham [protected]@yahoo.Co.In 00973 [protected] 00973 [protected].
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