10 Feb, 2021 → by ClaimboUser421780
Changed mobile number can’t access acount

2

Had to change my mobile number recently. Was informed by my service provider it would take 24 hours but it changed over within the hour. I went to change my number in PayPal and realised the app was not installed which took me by surprise. Upon reinstalling the app, I'm asked to have a code sent to my old number in order to log in. This understandibly is not possible. There is absolutely no option at all to contact anyone for support without having to log in. Every option, including emailing support requires you to log in. I can't log in without receiving this code. I have spent days going around in circles unable to get any help at all. I even left a post on their forums and no one has been able to help.
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