Right from the beginning there were problems. There is not ONE thing about this product that is easy, user friendly, cost-effective, - not one GOOD thing about Cengage BIRD Brain. Honestly, if you know your professor is going to be using this- TAKE ANOTHER COURSE. Switch schools, skip town, relocate, do whatever you have to do to avoid this. It's absolute garbage. The fact that I paid $190.00 for this completely blows my mind. I purchased the bundle for my course, without receiving an access code. (Another note, between the access codes, course link, course codes, and God-knows what else... you don't know what's what. The sight is too busy, too many terms, very confusing. Not user-friendly AT ALL. Even for the phone addicted, socially inept millennial. ) I had to call customer service, be put on hold for over an hour, JUST to gain access to the products that I PAID FOR. After that, I thought everything was solved. I continued with my work, homeworks, etc... So last week I walk into class and see two young men at the front of my lecture hall. I find out they are representatives from Cengage because apparently a mistake was made and the entire course (multiple sections, 500 students in each) had been working out of the WRONG course on Cengage. So we had to migrate to a new microsite. So as these idiots are terribly explaining what they did wrong, students who were frustrated (like myself) wanted some questions answered. Some people were being asked to pay for the course again when trying to enter the new microsite. And to my absolute shock, these poor kids who just wanted answers, were being attacked by one of the cengage guys by throwing $10 Panera and Chipotle gift cards for the "inconvenience." Gee, thanks Cengage, this is really going to make up for the money and time you cost me this semester. $190.00 product that doesn't work, or a burrito? I'll actually just take a product that works, thanks. I had to call customer service AGAIN because they were asking me for an access code to enter the new microsite, which I wasn't given from day 1. I was so frustrated. I was on hold again for an hour and 37 minutes. You guys, one college student to another- please please avoid at all costs. Terrible, TERRIBLE experience. And I'm a senior so I've pretty much seen it all.