Company's internet name is CellularDr.com, aka OmniCom, 6730 San Fernando Rd, Glendale, CA 91201. Found their name on the internet (& others) & they sounded like a reliable company. Paid basic amount & sent my cell to them (I loved this old cell & it's from Verizon & since it's so old Verizon no longer has parts for them nor works on them). Then they needed more money for parts. This all started 11/23/2009. Then their site stated they had sent cell to me & I called them to tell them I didn't receive it. They had sent it UPS & so started a claim. This company has received their money from UPS but have not reimbursed me (I had to buy a new cell phone too). They promised verbably to send me the money, but I have e-mailed them several times & they have ignored me. I only use a cell phone so it cost me money every time I call them & you hold for a while. Since they are ignoring me I'm contacting Consumer Reports, Better Busines Bureau, their city licensing dept., state of Calif. licensing dept., Equifax & TransUnion credit bureaus. I hope it helps. This company is probably OK if everything goes well. However, "Heaven Forbid" if there's a problem. Don't ever expect a refund. I want EVERYONE to know to beware of them & seek another company to do cell phone repairs.