26 Sep, 2019 → by ClaimboUser368719
celebrity cruise 9-8 to 9-22-19 bed bugs in cabin 9000

1

Early in the morning on September 17, 2019 I noticed a bug on the bed sheets and upon further checking found blood spots on the sheets and an open sore on my husband's arm that was in the area where he had slept. After immediately reporting the situation, it was confirmed by the Health Officer as a bed bug. We were moved to a new cabin, our clothes were laundered and our suitcases were cleaned. Although I requested credit for the current cruise, all we were offered was a $750/PP credit for a future cruise. This was our first Celebrity Cruise after sailing on many other Carnival, Royal Carribean and Princess ships. Never have we ever encountered bed bugs on home, in a hotel or at home. We would be very concerned about ever cruising with Celebrity again. The rest of the cruise was almost ruined as we were stressed over finding more bed bugs. Please refund the cost of our cruise which was over $6000. If you need a copy of our invoice please let me know and I can forward it to you.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Celebrity Cruises you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.