I did send many emails with no respond by the Agent. Please contact me by email: vicky12fung@***.com The agent use my client her first name as a last name, is very clear show two names and two last names, I have to pay another ticket only to please one of the passenger group of 20 people. Travel day: 19 to 30 June 2018. 1. FUNG/DOMITILA VICTORIA (Female, DOB: 01 Feb 1953) 2. GUTIERREZ/ELIZABETH BONA (Female, DOB: 21 Jan 1946) 3. VALLEJO/LUZ ESTELLA (Female, DOB: 08 Aug 1955) 4. DIAZ/ROSA (Female, DOB: 22 Jul 1940) 5. QUINTANILLA/LORENA (Female, DOB: 08 Feb 1957) 6. ALMONTE/JOSE FELIPE (Male, DOB: 20 Nov 1946) 7. ALMONTE/LEIDA (Female, DOB: 02 Sep 1950) 8. SALTOS/ROSARIO (Female, DOB: 06 Oct 1940) 9. AMORINI/LIZETH (Female, DOB: 01 Aug 1955) 10. CASTANO/NOHORA H (Female, DOB: 17 Jun 1953) 11. RAMOS/WILSON STAMER (Male, DOB: 09 Oct 1957) 12. SOTO/CARMEN MAFALDA (Female, DOB: 02 May 1968) 13. BRUGOGNONE SANCHEZ/NORMA (Female, DOB: 19 Oct 1947) 14. SANCHEZ/HUMBERTO (Male, DOB: 22 Dec 1939) 15. MEIS/MIRNA (Female, DOB: 20 May 1950) 16. DE JESUS ABREU/JUAN MANUEL (Male, DOB: 16 Aug 1948) 17. RAMIREZ DE ABREU/EULALIA MERCEDES (Female, DOB: 12 Apr 1960 The person name is; Norma you see with back slash is her first name and Brugognone Sanchez is a last name. The agent used Brugognone as a first name. I deserve my money back. Thanks I hope some one resolve this issue. Only I can say the trip was excellent.