rental agreement RGW107912 period from 8thJune to the 12th June Booking no RES00247077 location Gatwick airport industrial estate I waited over 30mins for the courtesy bus and on arrival at the booking hut there was a long wait to pick up my car, over an hour in total, The car i ordered was not available even though i pre booked, there seemed very few cars available on site . I was given an upgrade but was quoted 2500.00£ to pay as excess from my account to reduce this to 400£ i had to pay a further 17£ per day approx on top of the rental price . The car was not ready it needed cleaning but because i was already nearly 2 hours late for my meeting i checked over the car with Michelle and was pointed out the slight scratches etc but the car was very dirty and i couldn't see any major signs of damage such a big dents scratches etc .On my eventual return home very late at night i noticed a damaged wing mirror which wasn't pointed out to me but was marked on the paperwork as a scratch although it was an actual broken plastic light trim on the wing mirror .On my return having hardly used the car i filled it to the brim with fuel which was more than it had when i picked it up . I was then told very rudely that i had damaged the car by the returns member of staff, he pointed out a tiny small impression ( not a dent ) which was probably at some time done by another car door opening onto the rear door of the hire car . i was told i would have to pay for this which i refused to do . My argument is that the mark was so small i couldn't have seen it if the car was so dirty when i picked it up and it was barely visible to the human eye .it was probably done before i picked the car up on site of by the previous hire-er. Apart for Michelle who works in the office i found all of the other staff i dealt with rude and abrupt . I think the practice of charging such high excess fees unbelievable something ive notice other customers complaining about on the past numerous occasions that i have used your hire company .I think more time should be spent on customer service explaining why there were long delays and lack of cars rather than the lengthy process of trying to upsell insurance, car excess and mileage . I travel too and from Spain on a regular basis on business and always hire a car usually Green Motion but i doubt very much if i will use you again or recommend you to any of my customers .