Two years ago (2017) when I opened my checking account, BMO's mobile app was simple and worked. About a year ago, they "updated" the app with a super-duper so much better app – or so they said. Ever since, I have had nothing but problems trying to access my account info through the app. First it says they have problems with the touch ID (which used to work) then asks me to enter my password manually. After I enter it correctly, the app says it doesn't match their records. It asks me to reset. I go through the reset BS, and it works maybe once or twice. Then it can't recognize my thumbprint and password anymore, and wants me to reset again. When I called tech support, they couldn't do anything until I was able to give them information (like the details of recent transactions) that would be easy to provide IF it were possible to access my account info. After a twenty minute wait on hold and fifteen minutes of stupid repetitive questions, I hung up in frustration. My suggestion: Get a different bank.