1 Jan, 2018 → by ClaimboUser839673
cancellation & refund
1
I have booked 4 pax air ticket from Mumbai to Kozhikode on 7/4/2018 through Yatra.com travelling on 22-04-2018 against their booking id [protected]. When I noticed the names were not matching with their Aadhar card, I have talked to Yatra.com on 12th April-18 to get the name corrected as per aadhar card. As per yatra.com's reply e-mail dtd 12th April, 18 they informed me name changes is not permitted by air line and the only option is to cancel the ticket and rebook it. I wanted to travel in the same flight and no other changes are sought by me other than certain changes in the initials of the people as per aadhar card. Finally I happen to cancel the ticket and got a refund of Rs.8560.01 as against Rs.26, 466/- a straight loss of Rs.13, 906/- Also when I re booked the ticket for the same flight at same time and date the fare gone up and I was to pay Rs. 31, 842/- incurring additional Rs.5376/- In short I have paid total (Rs.26466 + [protected] = 49808). I would request to refund the excess amount inadvertently deducted