I care for a developmentally disabled young adult child. The NYS Office for People with developmental Disabilities (OPWDD) certifies & regulates agencies that provide various services to the disabled "consumers." Problem is, typically the agencies do as little as they think they can get away with. They care far more about themselves than their "consumer"... the individual they are supposed to serve. They are supposed to follow many rules and regulations (vendor manual; NY CRR; etc). They typically discard any mention of they rules. Worse yet, OPWDD ignores most common infractions... unless there is a death. It is a terrible situation of the "consumer."