Hi my name is joanne burrows, I have purchased about four items over the last 6mth, all broke in a matter of days, because they were not high end I didnt worry about it. HOW ever I recieved of the 17th a pair of earings for my birthday from my boyfriend. They broke on the hook with in 3 hours of wearing them, I took them back to the store to get them fixed as they were a gift and I needed to be seen wearing them, I didnt have the heart to tell my boyfriend they had broken. When I went in the store the store manager Mark Ibury said he would have to look them up in the system. I told him that They were bought in the after sale xmas time. I was there with my boy friend at the time. I went of shopping to give him time to find it in the system. When I came back he said that there was nothing in the system since april last year, I said that this is not true as I was here when My boyfriend purchase, them I ask, could he check again, He insinuated that I was lying. I again said I am happy to pay for them, to be fixed, and already I had said this several times. He kepted on saying that there was nothing they could do as there was no record. He was insinuated again that I was lying, I said to him you think that Im lying, as he just lost it. He refused to serve me, I did not swear, yell, or anything of that nature, I again said I was happy to pay for them to be fixed. He told me to take them to another micheal hill store, and to get out of the shop. I refused to leave, and ask him on what grounds are you asking me to leave. He said nobody is to talk to him that way, all I did was relaying back to him about insinuating that I was lying. I ask if the other assitant could serve me, he relied, I dont care what you do. The other assistant helped me, she filled out the form, and at a cost of 60 dollor could fix the hook on the earing. I signed the form and left. Never again will I buy from your store, I was treated so badly, and not to mention the lack of quality in the items purchased, thankyou joanne