The issue is that we have been frequenting Hilton Head Island for the past few years, on and off. We don’t own there, but we always were able to exchange into it. We have never had a problem booking until the last couple of years. Last year we opted for Florida. However, this year, our family was set on returning to Hilton Head Island for a family and friend getaway. Unfortunately, ever since Marriot Vacations went on their point base system, getting into Hilton Head Island has been actually impossible. We were flexible six months ago, but as our vacation time draws near, and the rest of the family already picked a date and place, our situation has changed. We have not even been able to get on a wait list for the past six months. This was never the case at Hilton Head Island, with so many resorts, we always found something. Just to add some more frustration, I called this past weekend, and Customer Service Supervisor, who only gave her name as “Ashley”, very rudely asked me if “I wanted her to build me my own unit”, that she could only “rent” me a unit, and if I didn’t like her attitude, I could hang up and call again. So, this is what obtaining “Presidential” status gained us? So, I asked charming Ms“Ashley” to give me to her supervisor, she said “both supervisors are busy, you can hold indefinitely, or wait three business days for a call back. I opted for the indefinite wait .. after all it was Sunday, and I really didn’t have anything else to do … right? So about 20 minutes later, I got Matt Palmer, a supervisor who found me a couple of “wait list” spots and offered to check Interval International to see if we could get into the Marriott Monarch, or another Ocean front resort that we would prefer for the week of June 25th, through July 2nd, 2016 time frame. So, I am waiting to see what evolves from Mr. Palmer’s findings. The frustrating and sad point is that there are tons of home/condo rentals in the island, but nothing that we can use. We are heavily invested into these timeshares paying thousands of dollars’ worth of properties, points and maintenance fees. We are worse off than our family and friends who very easily rented ocean side homes for less than what we have invested in Marriott Vacations.