I placed a good sized order with the BD and at the same time registered a change of my e-mail address. My order, unfortunately, was accepted under my old e-mail address and the order confirmation (and presumably all subsequent updates) was sent to the old e-mail which has been disconnected. When I realised this, I contacted the BD, explained this to them and asked that they update my e-mail. Thus began an exchange of messages (on my new e-mail) which has become ludicrous. The BD refuses to accept my new e-mail for this order and refuses to give me the name and contact details of a more senior manager to whom I can appeal. It has become a real Monty Python situation. I cannot believe a company of this size and sophistication can be so utterly pig-headed. Their call centre staff are the most narrow minded bureaucrats that you could ever encounter. I hope they register this complaint and do something about it. Heaven knows, I have been perfectly friendly and patient up till now, but that forebearance has now run out.