I'm not even a customer. Have been getting letters for a lodger who left my house over 4 years ago. Have written , phoned, e-mailed, gone into the bank personally. I was polite, the manager (Walsall) very rude."What do you expect me to do about it?" was his answer. Filed a formal complaint beginning of July , received a letter saying it was being investigated, received another threatening letter today for the departed customer/lodger( he's in Vietnam)and another demand to a total stranger who has used my address to open an accountverwhelmed with complaining phone callsBeen phoning the collections centre for 3 days now and they just do't answer. They must be o