I canceled the auto-renewal and canceled the account in January, yet I was billed for February 2019. I contacted my bank and stopped access to my card and disputed the payment. They are not a honest company and just another online scam. I was on the website in 2014 for a few months. I noticed that several of the profiles and photos were the same in 2019. I find it difficult to believe that the ladies would be on for that long a time with the same photo and profile. I think many of the profiles are fake. I am attemping to get a refund. If you have this problem, be sure and contact your bank and block "our Time" access to your credit card.