My Name is Romulo Andrade Lima, my Home Internet Account number by FIDO is # [protected], it was installed on February 14, 2019. I'm writing this complaint because I just don't have any more patience to chat or call FIDO customer service. Since I've decided to install internet service with FIDO, my nightmares have begun. I have had lots of problems like freeze or drop internet service. And all the time when I've to talk with someone he or she make me feel silly because the chat is always the same, they asked me to unplug or reset the modem. I had already more than once technicians at my house trying to solve the problem and telling me they have fixed the problem. I also had the modem replaced and some wire as well (at least they told me that). Sometimes, I got a week without issue, but after that, they come back. I've paid on time my bill, and I choose FIDO because I have received in my cellphone for a long time offer telling besides the reasonable price FIDO has the better quality...????????? I've decided to give FIDO one more chance to provide me what was promised before I got the service, a useful internet without freezes or drops. Please, take me seriously otherwise FIDO is going to lose a client and my recommendations too. Sincerely, Romulo