15 Sep, 2019 → by ClaimboUser475821
AWFULL EXPERIENCE, WE ARE FACING 3000£ BILL WITHIN 36 HOURS OF THE OWNERSHIP

1

AWFULL EXPERIENCE, FACING 3000£ BILL IN 36 HOURS OF OWNERSHIP. We have bought a premium BMW 6 series from Bigmotoringworld.co.uk registration VU16 OSN for 23000£ cash. Within 36 hours LED headlight fault appeared on our car, also heavy vibration through the steering wheel when braking at motorway speeds also concerning suspension noise. We have contacted Bigmotoringworld.co.uk withing 36 hours to advise that they have sold us a vehicle with existing faults /defects on the car. We have had our vehicle inspected by independent BMW specialists. They have confirmed that the LED headlight is defective (not working as it should) and can't be repaired. New LED headlight replacement cost 2400£ (parts + labour) Also there are other two faults ( rear wheel bearing fault and from suspension arm fault) cost of repair is 1000£ (parts+labour) We have contacted Bigmotoringworld.co.uk for assistance with this matter however the after sale team are not helpful, trying to find excuses not to pay for the repairs. They told us that they are not willing to pay for the repair due to this faults are not covered by their warranty. THIS IS NONSENSE!!! We are now facing a massive bill for 3000£ to repair all existing FAULTS on the car Bigmotoringworld.co.uk sales person told us that they do carry out 140 point check on their cars before the sale. This hasn't been carried out on our BMW 6 series. WE HAVE BEEN MISSLED BY THE SALES TEAM. On 150 mile trip from Blue Bell Hill branch we have discovered that the car was behaving very strange on the road. Excessive noise from suspension and steering wheel vibration when braking from 70mph Test drive offered by Bigmotoringworld.co.uk was only 3 mile trip on empty tank at speed upto 40mph. We have asked for longer test drive however sales person told is that this was sufficient and that they were too busy on Saturday to offer extensive test drive. Due to this we were unable to check how the car was behaving on the road at different speeds/road conditions Bigmotoringworld.co.uk have sold us a vehicle with 3000£ worth of repair costs. WE ADVISE ALL POTENTIAL CLIENTS TO BE VERY CAUTIOUS. ASK FOR EXTENSIVE TEST DRIVE, GET YOUR CAR CHECK BY THE SPECIALISTS OR THE MAIN DEALER DO NOT BELIEVE WHAT SALES TEAM ARE CLAIMING WE DO FEEL VERY FRUSTRATED AND LET DOWN!!!
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