I just got an email that Webroot had automatically renewed my subscription, without my permission I had already taken their Spysweeper program off my computer and was ignoring their requests for renewal. I couldn't wait to get rid of their program. It has made me miserable for a year. I recently uninstalled Webroot before it expired and installed Grisoft's free AVG Anti-Virus from CNET.COM, and am having no problems with AVG. I see that others are having the same problem with them. I will go to my credit card company and ask for a refund, because I cannot get through to Webroot. Nor do I believe that they will call me back. I left an angry message saying I'd go to the Better Business Bureau and all the way to the Federal Government If they didn't give my money back. I will call the FBI Cyber Crime Division ( http://www.ic3.gov/default.aspx ) if they don't refund my money immediately. I guess I'll have to change my credit card too. I originally bought the Webroot software in person at Circuit City. They had a sale when I bought my computer. I did upgrade the program online from a special offer for existing customers, which is how they got my credit card number, I suppose. I always read the terms and conditions, and didn't see anything about auto-renewal. I can't believe they can do this. This is looking like a class-action suite.