Reputed DIY furniture retailers like IKEA should be careful,when associating with Aussemble, a flat pack furniture installation company, who are quick to take your money; for delayed and over priced services. When I called Aussemble, to have my IKEA kitchen installed, the sales consultant charged me a hefty $230, for a quote; which was described as "˜compulsory'. I felt that it was overpriced, considering most companies quote free of charge, these days. "We need to send someone to your property to do the measurements, in order to verify your IKEA Home Planner design, as it is required by regulations", said the Aussemble sales consultant, who answered the call. IKEA home planner is free application software that can be downloaded from the IKEA websites, for DIY-interior designing. The sales consultant told me that Aussemble will send a contractor, for measuring and quoting, within seven days. After seven days, I called Aussemble to inquire about the service I did not receive. "We will remind the tradesman about it. Sorry for the inconvenience," said the sales consultant. By this time, the new IKEA kitchen cabinets were taking up a lot of the living space, and they were an inconvenience to me and my family. After waiting for a few more days, I called Aussemble again to inquire. "Sorry about that. I will make sure that he (tradesman) calls you before the end of the day," said the sales consultant. When I didn't receive the call as promised, my wife took matters to her own hands, and called Aussemble. Third time lucky, I received an acknowledgement call from the assigned contractor, and he promised to call that evening, to follow up with a date and a time, once he has checked his schedule. When he didn't call as promised, I rang him up the next day, and he mumbled on for a few minutes about some personal situation, which kept him from calling the previous day, and promised to attend that the evening. When he did not, I called him the next day, and he finally arrived to take the measurements, and said that he will call me with a quote, over the coming weekend. By this time, I've had the kitchen cabinets for over three weeks, sitting in my lounge room. Some of the cabinets didn't look as new as they did, when I assembled them, since my toddler son has scribbled over them with a pen. When I didn't receive a call from him over the weekend, I called him the following week, asking for a quote; and again, he mumbled on about some personal circumstances which kept him from calling over the weekend, and promised to call me the next day with the quote. After waiting for two more days, I called him again, and this time, he quoted me a figure of $1750 for the job. Since the kitchen cabinets only cost me about that much, and the Aussemble website cost estimator gave me a figure that was less than half as much as his quote, I asked him to explain the figure. He assured me that he calculated the figure using the $90 per assembled cabinet price quoted in the Aussemble website, and the charges include the cost for demolishing the existing kitchen cabinets and modifications. When I told him that I can demolish the old cabinets, he took $250 off the price. Furthermore, he added that he could not start work any time soon, and that I may have to wait for two more weeks. I decided to forgo the amount I paid to Aussemble for measuring and quoting, and hire an independent carpenter. The plumber I hired, for the kitchen waterworks, demolished the old kitchen free of charge, and it only took him 20 minutes. The carpenter I hired, showed up on time, and did a magnificent job with the kitchen; and above all, charged me $450 for 12 hours of work. Aussemble clearly showed a lack of commitment towards me, their customer; and I will not be using their services in the future, nor will I recommend them to my acquaintances.