I received a Kate Spade apron as a gift and noticed the removable strap was missing. I thought I would contact Kate Spade directly for a strap since it appears that most their aprons are similarly designed. The response I received said they don't carry replacement parts. So they were unable to help. I responded to the email and let them know what I thought of their response. I told them I would spread the word about my experience with Kate Spade, Several days later another reply came and now they might be able to locate a strap. By this time, I had already returned the apron(without a receipt) for a small amount of money. I let them know what happened with the apron. Several days later and all they could say was sorry. That this was not the typical Kate Spade response. Too bad I didn't get the second response in time. Of course, I assumed that the first response was accurate. I guess they had a few aprons laying around to take a strap from after reading my response. Such a small item. It shouldn't have been that big of a deal to send in the first place.