30 Oct, 2019 → by ClaimboUser899602
airlie beach, great barrier reef excursion provided by cruise whitsunday to the pontoon

1

My wife and I recently travelled on the Celebrity Solstice to Cairns/Port Douglas. Before leaving we selected and paid for an excursion to the Barrier Reef out of Airlie Beach. Your description of this survey was glowing and described and portrayed the colourful coral you could expect to see. After boarding a large catamaran we were taken out to the reef. This trip was approximately 2 hours. When we get to Cruising Whitsundays pontoon, we excitedly get into our stinger suits, face masks, snorkels and flippers and get into the water. Excitement turned instantly to massive disappointment. There was no colourful coral just a brown mass of coral! Brown, brown and more brown! Nothing like your website pictures. Nothing like what you described in your advertising for this excursion. Nothing like it! False advertising! What really angered me is that your tour provider (Cruise Whitsunday) and Celebrity must have already known that there is no colourful coral at this pontoon location. Yet you both happily continue to take large amounts of money from your trusting customers, knowing that there is nothing to see at this location.( you see the pontoon is anchored in this location and had been for some time) How disgusting! How greedy! There are approximately 200 people on each of these Celebrity excursions, each paying Celebrity approximately $500. That amounts to a $100, 000 rip off! I intend to take this matter further to stop more trusting people from being ripped off but for my part, firstly i demand that you refund what i paid for my wife and myself on the excursion.
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