I tried to call about my bill as I have had troubles understanding it as I have only recently renewed with your service. I was kept on hold for nearly 30min and then was hung up on because the girl couldn't hear me. I gave up. I have since worked out my billing question and paid my bill. However it looks like a $20 charge has since gone into my bill? Is this a late payment fee??? I paid 2 days late and my bill was $13. You are charging me $20 late fee for paying a $13 bill 2 days late? I don't think so! Can I charge you for my time being kept on hold?