I've been a loyal customer for literal decades, but it's always been a pain to get my stuff shipped, frequently things are missing from orders, etc. But I deal with it. My last purchase first took a ridiculous amount of time to arrive (I had things come from Europe and Asia, ordered the same day, faster) and an item was missing. Send message through ebay, nothing, after a week open a dispute. They send delivery confirmation. Explain item is missing and I want it. Refunds my money and BLOCKS me from future purchases. I receive a variety of snotty, judgmental emails from them, assuring me they won't be changing this, so I leave negative feedback. Finally "supervisor" apologizes and gives me her number, call her, she does call me back---but is still refusing to remove the block, "because what if this happens again?"....That I buy a bunch of things from you, there's something missing and I dare to expect I'll get what I paid for? She is hugely judgmental, keeps trying to excuse if off other people, doesn't have her computer, has never felt worse after talking to a customer before, I'll get nowhere if I have this attitude with her company, etc. Guess what? I will, I'm posting about you and the rest is not my problem. It is NOT for you to tell me your opinion of me, either and I don't care how you feel.