On 19/07/2017 I tried to claim missing miles, on SAA Voyager's web site for flights that my wife and I undertook to Europe and the USA. It did not work. On 19/07/2017, I sent emails to [protected]@flysaa.com to which I attached our e-tickets and requested that the miles be credited to mine and my wife's voyager accounts. On 31/07/2017, we received replies from Voyager apologising for the late response, and service request numbers SR1571357 (mine) and SR1571396 (my wife's), with the following statement: "Kindly be advised that we searched for your documents and found no attachments to this email, we request that you resend your request.". On 02/08/2017, I resent our e-tickets. To date we have had no response nor have the miles been credited to our accounts. Flight details: United 7252 - JNB to LHR on 24 May 2017 United 935 - LHR to LAX on 04 June 2017 United 1232 - LAX to HNL on 04 June 2017 United 144 - HNL to IAD on 11 June 2017 United 7228 - IAD to JNB on 12 June 2017 Since that trip, my wife and I have not flown nor will fly SAA or any of the STAR Alliance partners. SAA and STAR Alliance should be aware that we, ignored customers, do have a choice of airlines. My wife and I have now exercised that choice.