I was quoted $74.00 for my used phone by Cashforlaptops. I was informed in an email that I will be receiving a confirmation email following the inspection of my phone, which will also state the new offer price. Moreover, I was told that I had the ability to accept or reject that price and get my phone back if I wanted to. Then, one day out of the blue, I received an email saying that a payment had been processed and that it's on the way. Naturally, I assumed it was for the quoted $74.00 price or something close to that amount. I was shocked to receive a check today for $54.00.When I called, I was asked to stay on hold for a bit, then got transferred to the purchasing department. Luckily, my hold time was nothing like some of what the other reviewers have experienced. I was on hold for maybe 10 minutes, give or take a couple of minutes. I talked to the manager directly and requested her to send my phone back. She said that she can’t do anything about my phone as it has already been processed for recycling. By the end of it, I was left with no option, but to accept their offer. I would’ve been much happier if I had got my phone back.