I have spoken to over 30 employees of HWA since January 6th, 2018 regarding an issue with my dryer not working. I paid a service fee of $100 for a technician to fix it. The technician said that he is unable to fix it and it needs to be handled on the part of HWA. HWA tells me that the technician needs to diagnose the problem. HWA has TERRIBLE communication. I have been contacting them for 2 1/2 months, provided a summary and timeline of the issue, and provided models/serial numbers of the unit as well as comparable units for replacement or repair. HWA refuses to allow me to speak to somebody higher than a supervisor. They state that nobody in their company has email addresses or direct phone numbers. I've spoken with 4 different supervisors who have ALL called the WRONG phone number on my account despite leaving my number with them EVERY single time. I have a 10 month old at home and I am caring for my wife who is disabled and out of work while working a full time job all while being without a dryer thanks to HWA. Thank you HWA for taking time out of my day to have to take my laundry to a laundromat that I am required to miss time away from my family. Thank you for constantly placing calls to the incorrect number. Thank you for misplacing the notes and paperwork that you've been provided regarding my case. I plan to take further action.