Mock!
I also joined the category of shoppers who will never buy in this store again. The story is like this - in the middle of June we bought a TV in the online store, after 5 days we received a message that the TV can be received on Daugavgrivas Street. Before Midsummer, we went after the TV, put it together at home and found that it was not possible to install the TV, because two identical (one-sided) legs were included in the set. I contacted the store - since the product is big enough to be able to pick up the courier, before that I had to send pictures to the e-mail, which we also did the same day. well... in the middle of the holiday, everything is understandable, but now the courier finally arrives for the product on June 30 (before that I have already managed to call the said store to understand when the courier will finally collect the product, while saying that I expect that at one courier will bring the same product for exchange, because I think the defect is obvious - no, it is not the intended procedure - the warranty department should 'identify the problem).. well... a new week began, neither news nor memory from the famous store. I call myself again - I am informed that the courier returns the goods to them within three working days and today is once the third day, but the goods are not with them yet. his indignation that the product was wandering around for a week and God only knew what could be done with it in the meantime was completely in vain - that was the procedure (besides, in each phrase the operator addresses my emphasis on behalf of). Ok, if today is the third working day, I am waiting for the news today, so no one is calling. The next day I call myself, I am notified that the product is finally (now yes on the fourth working day) in the warranty department.. by contacting me... waiting.. not waiting... after days I call myself, the whole penteri story from the beginning, to put it mildly, that I'm furious because I've paid for a product that's me.. but I can't use it, but they're my money though. this time I get a stunning message - the manufacturer is involved in this process! What a manufacturer, I don't care what you involve there (I understand that the store is not to blame, that the product is assembled, but I am not to blame for it either). I want to receive MY product, which the store then does with the manufacturer, I am not interested. To be honest, this statement shocked me and raised reasonable suspicionsthat I will not receive anything. I was not informed about how long this procedure will take, only the pierced phrases - we will contact you. I ask the company's management phone number, in vain - no one shares it. I had to inform that I have no choice but to involve the media - BezTabu, etc..., on which I was recited another phrase - it is your right! Beautiful! It's a mockery of customers, open. so that the famous online store does not have to write standard text - order no. and 3352538
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