I’m happy to order products from this online store and I’m always satisfied with the quality and high level of service. And if I order for a certain amount, then I often get bonuses or free shipping offer. In addition, attentive and experienced consultants work here who help to sort out the assortment, suggest optimal characteristics and...
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Was sent a “Birthday Reward” via email. Attempted to order a jacket online only to find the Reward was not valid. I called customer care and dealt with a person was literally falling asleep while I tried to explain. He then became coherent enough to tell me that my Reward was not a reward but a coupon...
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I have been working with someone since last year and then nothing. I finally got a response and was told the person I was talking with was gone and I had to start over with my problem. Now I was ready to solve the problem and now nothing. No response. Silence. Why does the communication or should...
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Went to returned an item that was 3 days old, had cut the tag off. I had all tags and receipt but was told i could not return it because of the tags cut off. No where on the return policy does it says tags must be on item. The the manager was to be a smart...
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Purchased a Wilsons Leather jacket for approximately $350 in 2017. Wore it about 20 times. Zipper is now completely useless. The teeth keep separating, even after repair, and the insertion pin is torn away from the zipper. It’s obvious what the problem is. Wilsons has…
Poor service, misleading information
I received a better internet connection offer and so I called the Telstra operator to terminate the existing contract. During the conversation, the operator checked whether I had no debt for the current period and the contract is terminated on the same day. We said goodbye and thought everything was fine. It was a big surprise to me to receive an email from Telstra with a bill for last month even though I was sure the contract was terminated. I called Telstra again to find out why the bill had been issued, although the contract had to be terminated. The operator explained that I had been sent an SMS asking me to come to the Telstra customer center or call the operator again to terminate the contract. I didn't notice this sms. The operator was adamant and saidthat the drawn up invoice must be repaid and it is not possible to cancel this invoice, but this time the contract has been terminated. My argument that I had not used the service in the previous month also did not help. I don't think I should pay the last bill because the operator had promised to terminate the contract, but a mysterious sms was sent a week later.
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