Misleading
I bought a new iphone11 at a Telstra store that, as an additional option, the consultant offered to add phone insurance. By saying that by paying 10. 98 every month, I will be protected from all kinds of damage and from losing my phone. That was all the information that was presented to me about this service. Cool, extra service sold! After 6 months, there is a case - the screen was broken. I learned from an acquaintance an unpleasant situation that when taking out insurance, one had to pay the deductible anyway, which people only found out about when the incident happened. Call Telstra to find out how to proceed, I received information about the insurance company, I asked myself, will it really be necessary to pay the deductible? - yes, it can be around 40-60 dollars, need clarification, Telstra answer. As a result, for repairs that cost around 200 dollars, I have to pay 140 deductibles, in addition to paying for insurance every month. Is this advantage advantageous for me - of course not. I have a question: why did the employees not provide complete and true information about the service when offering the service? Why was there no word on the deductible and the amount?
Read more...
