incompetent employee
Today my mother had arrived in xMobile salon in shopping center SPICE, where she was served by Artis Berzinsh. The specific xMobile employee did not know what campaigns were taking place or pretended not to know. I was treated unworthily during the contact and did not explain the issues of interest to my mother. The mother remained in ignorance and indignation that she would have a new bee customer number, even though she already had one and that she was a loyal bee customer. As it turned out later (when relatives explained at home) it turned out that Bite's customer number would remain, but the customer number in connection with Bigbank (within the campaign) would be new. Also, the fact that an agreement will be concluded with Bigbank should have been mentioned from the very beginning, and not at the moment when the already prepared documents are required to be signed, and when it is required - what I am signing for. When asked if it is possible to check whether the phone works, the employee has admitted that a sim card is needed, without even offering the possibility to insert the mother's existing xMobile sim card. When I left home, when my mother wanted to insert her sim card into the new phone, it turned out that the size of the sim card was not small enough to be inserted into the new phone. It was also necessary to remind several times that due to the campaign "Energy for your summer!", A portable charger is also worth a gift, even after all the documents have been drawn up and signed. If a person is not interested in communicating, explaining and selling a product as well as possible, then I believe that such a person is not a suitable position in trade, where contact with people is inevitable, somewhere else in the field of communication. And if either employee is a young person,then the training process should be followed more closely. Such service makes you think about xMobile company and the quality of its services. My mother will hardly want to return to this salon, where she is treated so carelessly, but she will even need a new card... she may go to another operator, where the treatment of the client will be humane.
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