I recently flew with my 85 yr old mother who, although isn't registered disabled suffers with arthritis and has great difficulty with the seat pitch – I called Special Assistance Department prior to my flight and they said they would make a recommendation for us to have bulkhead seats – they stated that it always wasn’t an...
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The recently published horror story [www.telegraph.co.uk/travel/travelnews/4344890/Virgin-the-worlds-best-passenger-complaint-letter.html] about the food and entertainment system on Virgin Atlantic is not the only example of the airline's dismal customer service. Here is my horror story: I recently purchased upper class tickets on VA for my sister and her husband, round trip from London to Los Angeles. I used American Express points,...
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Am I the only person who is affected by the problem of strong perfume triggering migraine headaches? Virgin-Atlantic seems to think so. I recently became severely affected by a migraine after having been subjected to 11 hours of flying in a cabin serviced by male flight attendants who reeked of perfume. This is not the first time...
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I wanted to file a complaint against virgin atlantic airlines wrt to a lost baggage. Since the last 36 hours all they have to tell me is that they are trying to locate my bag. No updates whatsoever. All I get is folks in a call center who probably have no clue besides looking into the computer...
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I received this e-mail in my inbox and then this follow up as copied below. It appears to be a scam as I have checked with Virgin and they know nothing about it. 'This is a notice from Virgin Atlantic Airways for you to receive the sum of£800, 000.00 Contact us now.Email:[protected]@live.co.uk for assistance' 'Virgin Atlantic Airways...
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Poor Service
Hello! We have ordered 17 choir suits from Pty. "Zelta Adatinas A". The order was placed in February last year, an advance payment of AU$ 500 was made. In the beginning, everything went well: we matched the fabric, the plague was removed and the good start ended. The order was not fulfilled within the agreed time, later, in the summer, after persistent efforts to communicate, the owner of the company appeared, showed some semi-finished clothes, holyly promised that everything would be done, and disappeared again. In the autumn, 9 suits were delivered, and again everything stopped. At this time, neither emails nor calls are answered.
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