Ive had nothing but problems with this company. My 93-year-old parents have $30,000 in their HRA account.and VIA has given us nothing but grief as we submit expenses for reimbursement. Customer service dept is THE WORST IVE EVER EXPERIENCED. And the incompetent adjusters constantly deny claims for reasons that turn out to be THEIR fault, such as:...
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IT APPEARS THAT THE ONLINE SYSTEM IS BEING REPROGRAMMED. BUT….THE PHONE SYSTEM IS ALSO FOUL &;;;;;;;;;;;;; ROTTEN.. NO ONE ANSWERS THE PHONE….EVER !!!!!! A FAILING GRADE RECENTLY AND I’VE BEEN WITH VIA FOR TWENTY YEARS !!!!! LOUSY RECENTLY. !!!! PHONE ME AT 719 873-****…PPULEASE.
Each time I have called VIA many times in the past years. The wait time for a customer service rep has always been short and they were very cooperative and solved problems quickly. However, I always have my info and questions ready and organized. If this website is only for complaints, you may not publish this. User’s...
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the last 5 years Eli Lilly has retained them to handle health insurance out of pocket claims review and payment. They should rename the funding dept. at via the Claims Reimbursement Payment Prevention Dept. Multiple barriers are erected to make filing a claim difficult and then often it takes hours of one’s time and much hard work...
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I have retired from AAA and they are probably one of Via Benefits biggest customers. I called Via Benefits 3 weeks ago was told that someone would call me to discuss my medical benefits… on 12/01/2020 no call waited 4 days more for them to call. Today i finally call…
