Complaints & Reviews — UTI Infrastructure Technology And Services [UTIITSL]

Fraud

Unexpected bill from 16 dollars to 25 dollars, no warning letters, it turns out that the contract has expired (1 year), I should have known it and signed it on my Optus (online). I didn't know how much more important things were to "watch" the terms of the contract on the website. I wrote that I want to cancel their services, in two days their operator is already calling and offering the previous tariff, well, I agreed. I ask for how long this tariff will be valid, he answers for a year. A month goes by, a second is all right, in the third I get a bill again at 25 dollars? I write a letter. I was not on the internet again and did not see that an answer had arrived, I think they would call back, because when I wanted to give up, they called on the second day. Now I'm looking at the penalty interest and the next bill again at 25 dollars. Call 177, there all the time chanting that I have an unpaid bill and do not have the opportunity to talk to the operator, call 67000177 also does not have a section with the operator, press 1 at all to connect with someone. She explains that the appendix and the contract need to be approved on the Internet, I say that no amounts are mentioned there either, the operator says that it is for them... I don't understand... Is this normal? Contract, annex to the contract without any stipulated amounts to be paid. Invoices are changed every month, according to some of your price lists, tables. One month so, another so? Or do I, as a customer of their service, not have the right to know the specific amount I will have to pay each month and if it changes, I will receive a registered letter with notice of the change. What if I don't check the internet regularly? Do I use automatic payments? Remove money from my account as much as they keep there. Different every month.