Poor service
Very poor service. So on July 25, my phone was collected by a courier to take to the screen insurance service. It's been three weeks since the phone was under repair. Although initially promised to fix the screen within two weeks. There is no exact message on the phone. When contacting beekeepers, no one can answer exactly. Calling at the beginning it was said that repairs take 1-2ned. Calling now says that it takes 2-3ned. So how long does the repair take? The consultants said we would be notified by e-mail if the repair would take time, but nothing was reported. Consultants do not even know where such a service is located at all! The consultants said they were unable to provide accurate answers. So they gave me a service email,so that I can address my questions there and be given precise answers. So I wrote to the service by e-mail. In response, I only received their number, which had been given to resolve common issues, and thank you for the letter. Of course, I called the specified number, which was once ten - no one picked it up either! After that, over time, I wrote two more e-mails to which, of course, there are no answers. I'm sorry, but what's the point of offering a screen insurance to the customer, for which you have to pay extra every month, if the service work, obviously, is not able to do its job well!? How long will the repair take when I can get back to my phone? Can anyone give an accurate answer? This is a definite miss if at first you knew about such a slow and poor service where no one is able to provide answers,The screen would have led to a repair for a higher fee to a workshop where it would be repaired in a much, much shorter time. I have really been a bee customer for many years, but for the first time I have to be so disappointed. Hopefully soon someone will be able to provide accurate answers and be able to solve this problem. Because the customer needs to know the exact information. Such confusion and ignorance is, in my view, unacceptable.
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