Poor service, poor application
Very bad experience with both the application and the service as a whole. I called a taxi, the problem started with the fact that there was no way to enter the card data, simply the card can not be registered and all you choose is cash. Arrived the driver asked if he could pay with a card. I get a response that I can pay, but halfway there was a list of problems on the part of the driver, why drivers are so difficult, because now everyone wants to pay. · Check with a card, but not with cash. Next - there is no money for which to pour gasoline, because if you pay with a card, then there is no money and the money is only when you pay with cash to serve the driver. Halfway through listening, then it all got tired, I promised that after the trip I would enter the house and bring cash. Upon arrival, the viewer wraps around 13USD, however, the driver says that they will have to pay after the application. You are looking at the application, there will be 15.20USD. When I was going to go for the money, the driver showed that he had to pay 19.40USD. I was puzzled by what I wondered with the driver as to why the phones show different amounts. With a difficult-to-use bolt support phone, the company seems to want to stop itself so that no one calls or disturbs. Then, in a conversation, the support party said that it sounded very confused that it was safe for the driver to make a mistake. I told the driver to talk to the driver, it turned out that they still have to pay 19.40USD, because somewhere in the application it is written that the fare can change during the trip. I paid the requested amount, however, the situation with both the application and the service as a whole caused a number of misunderstandings. The following questions also: should taxi meters no longer be considered as props? Why is it not possible to see the amount due during the trip? Why does bolt hide direct contact with them and all communication is very limited? Shouldn't we pay attention to the service and the people who work with the bolt taxi service?
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