Poor service
On September 1, 2020, we were at the Optimus furniture store on First Street, where we wanted to buy a desk for a child. The seller asks the colleague to find the code of the chosen desk in the warehouse, because after the remnants it turned out that the table is in place in the warehouse. The employee searched the table for a couple of hours but could not find it. The seller apologized to us and asked to order the product via the Internet, because then it will be easier to find the product or it will be delivered to the warehouse in addition. What we did on 01. 09. 2020. We received a call from Optimus furniture that the order will be fulfilled around 05. - 06. 09, which the second product we ordered is located in Aluksne. Calling Optimus furniture at the end of last week, I was told that the car would be in Melbourne on 12. 09. In the evening and the product in the store will be 13. 09.. Today again calling Optimus furniture me "very kindly "explained that the product is still in Aluksne and the car will be on September 19 in Canberra! Isn't it an absurd situation that a product is taken from Aluksne for a month? I understand that I would send goods from abroad and I would have to wait a month. According to Optimus furniture regulations, only the buyer is obliged to pay the bill in time and remove the product, but optimum furniture can haul the buyer by the nose and not deliver the product to Melbourne within a reasonable time. When ordering the product cubic 4 b01584 chest of drawers natural in the online store - code: 41159 it was not mentioned anywhere that it is not located in Melbourne or there will be problems with delivery to the Melbourne store, where it was planned to remove the order. I'm very disappointed
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