Poor service 2020
I 1. For the first time in my life, I will complain about a company, I will share an example of very low service. I agreed with Oceancom on the internet connection, the master arrived on Friday, December 4th. And unable to connect, promised to call on Tuesday and make an appointment to arrive again on Wednesday. Didn't call, I didn't have his number. I applied for a new master, of course the new master had to wait a week, 30 minutes before arrival the master called to say that I would be called by the 'girls' and all the conversations with me. I said that I really need the internet because I have to work from home, and I really need to wait longer today, because now it will be 3 weeks now, without really explaining what it is, just repeating: “you will be called and everyone will talk. "Of course no one called me, I called myself,describe the situation that the operator has first heard about. The operator promises to contact the master and call back, after an indecently long time, but finally the call back and Says that it is not possible to connect the Internet to my apartment, I am shocked, because no one told me. The operator offers a mobile router, I agree, but I say that I need it urgently, I need it today, the operator swore that 100% courier will bring the router to me tomorrow. I asked when and how I could contact the courier, said that the courier would contact me. The next morning arrives - December 23, the day before the holiday, closer to noon I started to think or really bring me something. To the call operator, I ask how to contact the courier when he arrives, replied that they can not provide such info, the courier will contact himself, I say that today the courier must arrive, because I was promised it yesterday. This operator is surprised to say that it cannot be that the courier usually arrives within five working days. I explained to her what she had been promised yesterday, to whom I was told that she would be contacted by the operators who promised me that she would call me herself. After about 2. 5 hours, yesterday's operator Svetlana calls me and says that unfortunately the courier will not be today, because he picked up the package too late today, etc. , that probably sometime after the holiday. I got very angry and started to realize that it is not normal to promise one without knowing if it will really be, it is wrong to make another person as a fool wait for a delivery that will not happen that day, because I also have things to do, I can't all day wait in ignorance. I was very angry that no one is responsible for their words - the masters do not come, Promise to call and do not call, and are not revealed about the Internet options,can not immediately explain to me that I will not have the Internet through the wire, I can not understand why such an attitude? All this should be pulled out for 3 weeks instead of immediately saying that only a mobile router can be offered. The next thing I was furious about - the cameraman promises what is not real, does not warn that the courier may not come. I can understand that the operator is not to blame for the courier's deadlines, but then there is no need to promise and it would be the responsibility of the operator or someone to follow that this shipment reaches me as it was said, and to call and warn in time that there will be no package, or give me information about the courier so that I can contact myself and find out the situation. I have no information and no one informs me how a fool I can sit and wait, because I see that it is not the duty of the operator. And the last thing that was the crown of everything, the cameraman tells methat if I really want the router, I can go after the origo myself, and of course she couldn't tell me this in advance and I couldn't even offer such an option, although I said that I urgently need it. I asked several times: how long the store will work and whether or not I will leave and the store is closed, to which I was told that it will work 100% until 19. 00, I said that I would call and ask for the store number for security reasons, but the operator refused to give the number, because the store does not have a telephone. Finally I came to the origo store to get the router in person and there it turns out that without a passport the router is not issued, I was on my mouth, another thing no one could tell me. I was humiliated by ridiculing that how can I pick up a router without a passport, that buying a router is the same as going to a medical institution or a bank. I said,that I do not see any connection there and why it could not be mentioned, because I do not buy a router every day and medical institutions always warn me to take my passport with me, to which I replied: you could call the store and find out everything. And then I realized: wow, all Oceancom employees just say anything, take no responsibility for anything and openly lie to bounce away from me as soon as possible. Thank you for this unique experience. All I wanted was the internet, even if it was mobile, I was ready to turn a blind eye to the long time that was consumed without result, but this is an example of very low service, if it can be called a service at all, where no one is responsible for anything, but the customer will see everything needs to know in their place and pray more on the knees. If any of the Oceancoms do not believe this story, please look up your own recorded phone conversations,supposedly for quality improvement purposes.
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