Complaints & Reviews — Raintree Vacation Club [RVC]

Customer service

It all started with the fact that just before the holiday we ordered a console for my brother, but unfortunately, the console simply did not correspond to the computer operating system - on December 31 we went to Seaview Street with the console, where a very incompetent employee explained that she thinks that 14 days are not counting the holidays, because only the delivery of goods and not repairs work on the holidays. So I waited until the holidays passed, hoping that 14 days would not have passed so that the money would not be spent in vain., had to free up time, delay work. I sat down for about an hour, waiting for my turn - although there were only 4 people in front. When I finally waited for my room, I went to the counter, but both girls pierced their eyes down, even no "hello". Behind them, a black black woman sat on her stomach, Then, after telling her grief, she gave me to fill in the application, of course, no help, because Liana, who was serving me, was too busy solving personal problems with the guy on the phone and tossing the phone to the aforementioned black mother. Of course, the line behind me is growing. Then a guy came to Liana, who went to talk and the other two did not even want to pay attention to me when I had a question about what to indicate in the relevant field in the application. So to speak, as a customer, I felt undesirable. This was the first time I was shopping there and also the last. Fui! And you can't expect a good phrase or a glance at all. He wouldn't have worked in customer service, maybe he would look at it differently, but the feeling was really that the customer is really indifferent to the company, because they will always be there.