Last November and December 2020 I returned two cars and never received my deposits back ($3200). 8/9 months later, they are not returning my calls and emails. They also invented a minor scratch on the front bumper, which was not there and they made me pay for it. However, the insurance took care of it. That was...
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Customer Service
I have made several orders from DORMEO, but the customer service by PHONE is under every criticism. If the order is "lost", the customer will be notified after a couple of weeks and only the 3rd time (within 2 days) when I call and PLEASE LET ME KNOW when the product can wait. There is also a problem with the delivery address and the ad they sent. I do not live in LV, so I indicate the delivery address of a known workplace, after the first advertisement call and please correct it to my contact address. Fixed. I make the next order and declare that it is only a delivery address, but the contact address remains valid. Ads are coming again. Call to order phone, there I was told to call the manager, because only he can correct, not even apologize. Call manager,politely please look at a hundred tel... , immediately follows the question I want. I say that I want to break up and already put on a show out about the case. Fixed again, says it is now fixed and NOMET handset. Previously, when making orders, I had encountered the fact that the employees absolutely do not know how to talk to the customer, here would be a saying about pig grazing together. Unfortunately, today's customer service for some companies is terrible. However, it should be remembered that the customer comes first, as long as the staff has received at least some training in customer service.
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