Misleading the customer
I received a call from a xMobile employee with an offer to switch to another tariff plan with a discount, indicating that the discount for the existing plan expires next year and would have to pay the full amount, which was also the main reason why I agreed to move to the new one. After the conversation, when entering manabite.org, I checked that the current discount in my case would end only in 2022, not next year, as it was claimed. Secondly, it was said that I paid x amounts per month for the existing tariff plan, thus seemingly making the new offer sound very tempting, even though the amount mentioned was including the payment for the payment device. The question is, is there really a customer who can keep all those numbers and rules in mind? And wasn't all this information clearly visible and available to the operator during the call? The question arises, can't I really rely on honest and proper service as a long-term bee customer? After an unsuccessful attempt to call the specific operator, I contacted the customer service, where please check the veracity of the information - it turned out that I am right, but it is no longer possible to transfer me back to the previous tariff without a discount. It's not a question of money anymore, because the difference is only a few dollars - it's just extremely rude, unpleasant and makes me, as a customer, lose any trust in the company.
Read more...
