Non-refund of fees paid to a customer in the event of a flight cancellation
I wanted to report on Wizzair's unfair business practices. In April 2017, I ordered a flight on the route Brisbane-Dortmund-Brisbane for two people online and paid with a bank card for the end of June. Ten days later Wizzair on the email informed me that the flights were canceled and the money would either be refunded or offered to use another flight at another time. Such e-mails followed one another, but the promised calls from the Wizzair customer center did not follow and no one was interested in the passenger's wishes, nor was the money refunded. When I sent an e-mail to Wizzair's main office, the answer was that all the money would be refunded. A few days later, it is announced that only tickets will be refunded, so it can be concluded thatthat the money for luggage will not be refunded. I want to warn other Wizzair passengers about this airline's disapproval.
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