Inadequate invoices, unresponsive staff, ignoring the customer
Let's start as an individual - 2 numbers, both have an unlimited tariff, but the bill was 170 per month eur, whether I was in Europe or not. In addition, he increased proportionately each year. I have been a customer for 15 years! I went to Turkey and received a bill of 640 dollars in a week! Legal entity - 2 numbers, bills are coming, but manager Walter does not think about the need to provide an answer within 5 months, why are sim cards still not delivered? For air time. 6 emails have been sent, no one has replied. When I call Walter vnm is busy and so for 3 months. Greetings to Walter, I'm sure he even knows what it's about? I was very sorry to part with the numbers, but the attitude vnk ruins! Attitude, inadequate bills, mumbling, ignoring. 15 years customer! No loyalty than that. For the last 5 years I have been paying around 200-300 AU$ every month for everything. Es. U have heard from other people, there are probably special individuals you can make money on.
Read more...
