Poor service and poor service and poor communication
Hello! The situation following I ordered a packet from China from aliexpress at the end of August this year, more precisely on August 22. Well, I ordered everything well and waited until I arrived in Australia. I see when the package has arrived on September 8, cried Melbourne after tracking data from aliexpress and 17track. I think well when 9 or 10 left the Melbourne but nowhere did the package move from Melbourne to Emerald where she had to be. I sent them a message by e-mail on the evening of September 14 about my shipment from China with the question of where it might be now or has actually arrived in Melbourne from China. They only answered me on the evening of 16 September in a very concise and informative way, quoting what I replied: 'Hello! Please be informed that the shipment has not yet been received at the post office, when it is received, you will be sent an invitation with respect to Australian pasts. "first of all they answered me very informatively to the question and also very slowly because it took almost 48 hours for them to answer me. In the meantime, I had already written to them on Facebook on September 15. They answered the question a little more informatively and better here. I think I'll wait maybe until September 19 in Adelaide. I wrote to them again on September 18 on facebook with the question where the post is and why it is not Adelaide yet. They replied to me when the shipment is simple and unregistered so cannot be tracked and when they are not responsible for the third party tracking information saying when as soon as it arrives there will be either an sms or a statement to the address. Well, next day I called the specific post office, they answered exactly the same passport they had answered before when they arrived then sent the message. Then finally today I sent a message when Adelaide has finally arrived. The trail this post was on my name and I couldn't go asking my loved one to pick up the post. One of my relatives called the department and asked if I needed a passport with me and a relative to pick up the shipment. To which he replied that no. Well I went to the post office there and told me when I still need both my and my relatives' passport. I think it's funny why the postal worker didn't warn me then. I went well to the same post office once more and once again the postal worker read to me the moral of why my item has a different name than my life. This is already happening once again happening. Why should I write my full name aliexpress and think about it? I haven't already written a completely different word there just in the name of the abbreviation. First of all, I didn't think that it would arrive from Melbourne for so long because the shipment had stood in Melbourne for almost two weeks until September 21 or September 22. I didn't like the non-professional service, nor did I deliver the duration from Melbourne to Emerald. Also, the attitude of employees seems to the courts when they are paid only 1 euro per month because they treat customers very rudely and unprofessionally, at least in Adelaide post offices. The specific case is related to Adelaide 12 post office. And in general I have never waited so long from aliexpress shipment to Australia usually it is Australia somewhere for a maximum of 2 weeks even if it came through the mail and not FedEx as usual. Of course, maybe it's the fault of this year's problem with a virus that delays and slows everything down. But I never really waited that long. Hopefully you will agree with me when Australian pasts is a very incompetent specialty of their work that their employees are neither kind nor professional, even bee employees in Melbourne answer facebook more kindly and professionally. Hopefully Australian pasts will improve both the attitude towards customers and also deliver the speed of the order. I will also add their answer to my question in the email. As well as my question.
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