Terrible customer service. Completely automated system. Somehow got to a holding pattern to talk with a person. Then on hold for 1 hour. Never got through. I’m done. User’s recommendation: Be prepared for crap customer service or lack thereof.
Original review updated by user Mar 26, 2021 Fannie Mae forbearance expires 3/31/21, entitled to extension, requested at least 10 times, not acknowledged by loancare but instead continues to threatened with adverse action EVERY DAY via the same email warning me of consequences & to contact loancare…
After months of trying to get this company to close my loan and PAY ME BACK the over-payment to my escrow account, I have “heard” from them and was, after long delays, promised a “check in the mail.” It has yet to come. I had my son call them, but still no check. I am sure if...
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I go around in circles trying to get a real person on the phone. The phone number on the letter they sent me doesn’t give an option to enter an extension number. I have emailed, faxed, called and left a phone number to get called back, and sent a message through their website. Going on a month...
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Did not receive transfer letter from LoanCare to a new loan servicing company. So as usual, I paid (electronic transfer) from my checking account to LoanCare. Now I can’t find anyone to talk about either forwarding the “check” to the new company. No option to talk to representative. No way to contact anyone about anything. ALL PHONE...
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Price low
DATALEKS online store - it's a colossal temptation. Probably the highest% when the price is the lowest, but the GOODS ARE NOT ON PLACE. Instead of removing a non-existent item from the list, continue to make a non-existent offer. Even when I went for another item - the chef / seller was amazed when I helped the girl, as if it were something unusual. IT IS NOT A GOOD MARKETING PLACE :(
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