More Contact Info

Toll-Free Number:

(800) 441-5713

Customer Service:

All other countries

(207) 552-3028

Canada

(800) 349-9130

TTY

(800) 545-0090

USA

(207) 552-3051

Fax:

207-552-3080

Company Address

L.L.Bean, Inc.

15 Casco Street

Freeport,

United States

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Complaints & Reviews — LL Bean

10 Apr, 2021

A horse, er, make that shoe, of a different color

I have been an on-line customer of LL Bean for at least a dozen years, mainly for their clothing and shoes. In fact, I have been ordering the same shoe design, their Men’s Comfort Mocs, for this entire time. Recently one such order had an interesting “side effect” in…

Footwear and Clothing

25 Mar, 2021

Faux return policy

I got an H2OFF long raincoat a few months ago from LLB. It is pretty but rain soaks right through. Not waterproof in the least. I tried to return it. It fell into the returns period (1 year) stipulated on their website. But no go. I called to verify shipping info and was transferred to returns. The... Read more ➤

Footwear and Clothing

14 Mar, 2021

Deeply deceptive return policy

My Mother purchased some shirts from LL Bean for me as a gift. I returned two of them and it was clear that the original form of payment should be reimbursed. Instead of their reimbursing my Mother — on her original form of payment — they sent me a “merchandise…

Footwear and Clothing

22 Feb, 2021

Sent completely wrong item – now hassling me over return of wrong item

I ordered a pair of tan Men’s Size 12 moccasin slippers in early December as a Christmas present for an elderly relative. They were $79.00. I received a box from LL Bean but did not open it until I was ready to wrap it. What I received from LL Bean was a pair of BLUE…

Footwear and Clothing